Terms & Conditions
Last Updated: 22 January 2026
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of www.shoplinka.com (“Shoplinka.com”, the “Platform”, “we”, “us”, or “our”).
The Platform is owned and operated by Chez Comfort (Pty) Ltd, Registration Number 2024 / 510554 / 07, trading as Shoplinka.com.
By accessing, registering on, or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Returns & Refunds Policy.
If you do not agree, you must immediately stop using the Platform.
2. The Marketplace Model
2.1 Role of Shoplinka.com
Shoplinka.com provides a multi-vendor digital marketplace infrastructure. We facilitate the connection between Customers and Vendors but are not the seller of record for products listed by Vendors.
2.2 No Partnership
Nothing in these Terms creates a partnership, joint venture, agency, or employer–employee relationship between Shoplinka.com and any Vendor. Vendors operate as independent sellers.
3. Vendor Obligations & Product Listings
3.1 Legal Compliance
Vendors must ensure that all products and listings comply with the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
3.2 Accuracy of Listings
Vendors must provide accurate product descriptions and high-quality images.
Misleading pricing, false “original prices,” or fake discounts are strictly prohibited.
3.3 Prohibited Items
Vendors may not list:
Counterfeit or pirated goods
Regulated or illegal substances
Products infringing third-party intellectual property rights
Shoplinka.com reserves the right to remove any listing or suspend a Vendor account without prior notice.
4. Orders, Payments & Financial Terms
4.1 Contract of Sale
A binding contract of sale is formed directly between the Customer and the Vendor once an order is confirmed.
4.2 Payment Processing
All payments are processed via secure third-party payment gateways.
By using the Platform, you agree to the applicable terms and conditions of these payment providers.
4.3 Commission & Vendor Payouts
Shoplinka.com earns a pre-agreed commission on each successful sale.
Vendor payouts are processed in accordance with the applicable Vendor Agreement.
5. Shipping, Delivery & Risk
5.1 Delivery Responsibility
Vendors are responsible for the proper packaging and dispatch of goods.
5.2 Risk of Loss
Risk of loss or damage passes to the Customer upon delivery.
Shoplinka.com is not liable for items lost, delayed, or damaged by third-party couriers.
5.3 Tracking
Vendors must provide valid tracking information via the Platform within the specified lead time.
6. Returns, Refunds & Cancellations
6.1 Statutory Rights
All Vendors must comply with:
The 7-day cooling-off period for online purchases (ECTA), and
The 6-month implied warranty for defective goods (CPA)
6.2 Returns Process
Customers must initiate return requests through the Platform.
Shoplinka.com facilitates communication, but the Vendor is responsible for:
Accepting returned goods
Covering return costs for defective products, where applicable
7. Data Protection (POPIA)
7.1 Privacy Compliance
Shoplinka.com processes personal information in accordance with the Protection of Personal Information Act (POPIA).
7.2 Vendor Use of Customer Data
Vendors receive Customer information (name, address, and phone number) solely for order fulfilment purposes.
Vendors are strictly prohibited from:
Using Customer data for unsolicited marketing
Sharing Customer data with third parties
8. Dispute Resolution
8.1 Internal Resolution
In the event of a dispute between a Customer and a Vendor, the parties agree to first attempt resolution through Shoplinka.com’s internal dispute process by contacting [email protected].
8.2 No Arbitration
Shoplinka.com facilitates communication only and is not an arbitrator.
If no resolution is reached, the parties must pursue independent legal remedies.
9. Limitation of Liability & Disclaimers
9.1 “As Is” Basis
The Platform is provided on an “as is” and “as available” basis.
We do not guarantee uninterrupted or error-free operation.
9.2 Exclusion of Damages
To the maximum extent permitted by law, Shoplinka.com shall not be liable for any indirect, incidental, or consequential damages arising from:
Use of the Platform, or
Products sold by Vendors
9.3 Liability Cap
Shoplinka.com’s total liability for any claim shall not exceed the commission earned on the transaction giving rise to the claim.
10. Termination of Use
We reserve the right to suspend or terminate access for any User or Vendor who:
Violates these Terms
Provides false or misleading information
Engages in off-platform transactions to avoid fees
Receives consistently poor ratings or excessive return rates
11. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
All disputes are subject to the exclusive jurisdiction of South African courts.
12. Contact Information
For questions regarding these Terms & Conditions, please contact:
Email: [email protected]
Physical Address: Gauteng, South Africa
