Shipping Policy
Last Updated: 22 January 2026
1. Overview
Shoplinka.com is a multi-vendor online marketplace that connects Customers with independent third-party sellers (“Vendors”). Each Vendor is responsible for fulfilling, shipping, and delivering the products they sell.
Shoplinka.com does not store, package, ship, or deliver products unless explicitly stated otherwise.
2. Shipping Responsibility
All shipping, delivery, and order fulfilment are handled directly by the Vendor.
Vendors are responsible for:
Securely packaging products
Selecting shipping methods and courier services
Dispatching orders within stated handling times
Ensuring delivery to the correct address provided by the Customer
3. Shipping Fees
Shipping fees are set independently by each Vendor.
Shipping costs may vary based on:
Vendor location
Product type, size, or weight
Delivery destination
Applicable shipping fees are displayed at checkout before payment is completed.
4. Delivery Timeframes
Estimated delivery times are provided by the Vendor and may vary.
Delivery timelines depend on:
Vendor processing time
Courier service used
Customer location
Shoplinka.com does not guarantee delivery dates or times.
5. Tracking Information
Where available, Vendors may provide tracking details once an order has been shipped.
Customers are encouraged to contact the Vendor via their Shoplinka.com account for shipping updates.
6. Delays & Shipping Issues
Shoplinka.com is not responsible for:
Shipping delays
Lost, damaged, or misdirected parcels
Courier service disruptions
Shipping-related issues must be resolved directly with the Vendor.
Shoplinka.com may assist by facilitating communication but is not liable for outcomes.
7. International Shipping
Some Vendors may offer international shipping.
Customers are responsible for:
Customs duties
Import taxes
Clearance fees
Shoplinka.com has no control over customs delays or charges.
8. Incorrect Address Information
Customers must ensure shipping details are accurate at checkout.
Vendors are not obligated to refund or replace orders delivered to incorrect addresses provided by the Customer.
9. Returns Related to Shipping
Shipping-related returns are governed by:
The Vendor’s individual return policy
Shoplinka.com’s Refund & Returns Policy
Customers are encouraged to review Vendor policies before purchasing.
10. Limitation of Liability
Shoplinka.com acts solely as a marketplace platform connecting Customers and Vendors.
We are not liable for:
Shipping errors
Delivery failures
Courier performance
Loss or damage occurring during transit
All shipping-related liabilities rest with the Vendor.
11. Contact Information
For shipping questions:
Contact the Vendor directly via your Shoplinka.com account
For platform-related support, contact:
Email: [email protected]
Phone / WhatsApp: +27 73 136 5631
Vendor Shipping Policy
Applicable to All Vendors on Shoplinka.com
Last Updated: 22 January 2026
1. Purpose of This Policy
This policy defines the shipping and delivery obligations of Vendors selling on Shoplinka.com.
By listing products on Shoplinka.com, you agree to comply with this policy, the Vendor Agreement, and all applicable South African consumer laws, including the Consumer Protection Act (CPA).
2. Vendor Responsibility
As a Vendor, you are solely responsible for:
Packaging, shipping, and delivering all products sold
Selecting and managing courier or delivery services
Ensuring products reach Customers in good condition
Complying with all CPA delivery requirements
Shoplinka.com is a platform only and is not the seller of goods.
3. Shipping Fees & Disclosure
Shipping fees must be clearly set and displayed on product listings.
All delivery costs and estimated delivery times must be disclosed before checkout.
Hidden or misleading shipping charges are prohibited under the CPA.
4. Handling & Delivery Timeframes
Orders must be shipped within the timeframe stated on the product listing.
If no timeframe is stated, delivery must occur within a reasonable time as required by the CPA.
Failure to deliver on time may entitle the Customer to cancel the order and request a refund.
5. Risk & Ownership (CPA Compliance)
In accordance with the CPA:
Risk and responsibility for goods remain with the Vendor until delivery to the Customer.
Vendors are responsible for:
Lost parcels
Damaged goods
Courier-related delivery failures
6. Tracking & Communication
Vendors should provide tracking information where available.
Vendors must respond to shipping-related queries promptly and professionally.
All communication must take place through approved Shoplinka.com channels.
7. Delays, Lost, or Damaged Shipments
If an order is delayed, lost, or damaged:
Vendors must investigate and resolve the issue directly with the Customer.
Vendors may be required to provide:
A replacement
A refund
Or another CPA-compliant remedy
Shoplinka.com may assist with facilitation but is not liable for the outcome.
8. Incorrect Delivery Information
If incorrect delivery details are provided by the Customer, Vendors must make reasonable efforts to assist.
Refunds or replacements are not mandatory where non-delivery is caused by Customer error.
9. International Shipping (If Offered)
If you offer international shipping:
This must be clearly disclosed on listings.
Customers are responsible for customs duties, import taxes, and clearance fees.
Vendors are responsible for accurate customs documentation.
10. Returns Related to Shipping
Shipping-related returns must comply with:
The Vendor’s stated return policy
Shoplinka.com’s Refund & Returns Policy
CPA requirements, including cooling-off rights where applicable
11. Non-Compliance
Failure to comply with this policy may result in:
Order cancellations
Refunds issued at the Vendor’s cost
Temporary suspension of listings
Permanent removal from the Shoplinka.com platform
12. Platform Role
Shoplinka.com:
Is not a party to the contract of sale
Does not take ownership of goods
Does not control courier services
All shipping obligations remain with the Vendor.
13. Support
For policy questions or disputes, contact:
Email: [email protected]
