Privacy Policy

Last Updated: 22 January 2026

At Shoplinka.com (operated by Chez Comfort (Pty) Ltd, Registration Number: 2024 / 510554 / 07), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online marketplace.

By accessing or using Shoplinka.com, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect personal information to provide a secure and seamless marketplace experience. This may include:

a) Identity Data

• Full name

• Username

• South African ID number (required for Vendors only)

b) Contact Data

• Email address

• Physical delivery address

• Telephone number(s)

c) Financial Data

• Payment card details (processed securely via encrypted third-party payment gateways)

• Note: Shoplinka.com does not store or retain your card numbers.

d) Transaction Data

• Products bought or sold

• Order details

• Payments made to and from you

e) Technical Data

• IP address

• Login data

• Browser type and version

• Device information

• Cookies and usage data

2. How We Collect Your Data

We collect personal information through the following methods:

a) Direct Interaction

You provide data when you:

• Register an account

• List a product

• Place an order

• Contact us for support

b) Automated Technologies

As you interact with our website, we automatically collect Technical Data using:

• Cookies

• Server logs

• Analytics tools

c) Third Parties

We receive limited data from trusted third parties such as:

• Payment gateways (transaction status and confirmations)

• Courier and delivery partners (delivery updates)

3. How We Use Your Information

We process your personal information only for lawful and legitimate purposes, including:

• Order Fulfilment:
  Sharing Customer names, contact details, and delivery addresses with Vendors to enable shipping and delivery.

• Communication:
  Sending order confirmations, delivery updates, security alerts, and important administrative messages.

• Marketing (Optional):
  Sending newsletters, promotions, or updates only if you opt in.
  You may opt out at any time.

• Legal & Regulatory Compliance:
  Complying with South African tax laws, consumer protection legislation, and regulatory requirements.

4. Disclosure of Information to Third Parties

We do not sell, rent, or trade your personal data. However, we may share your information with:

• Vendors:
  Customer details strictly necessary to fulfil orders.

• Service Providers:
  Trusted third parties such as payment processors, couriers, cloud hosting providers, and IT support partners.

• Legal Authorities:
  Where required by law, court order, or to prevent fraud, credit risk, or unlawful activity.

Important Notice to Vendors

Under the Protection of Personal Information Act (POPIA), Vendors act as Operators of Customer data they receive.
Vendors may:

• Use Customer data only to fulfil the specific order

• Not use Customer data for independent marketing without the Customer’s explicit consent

5. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against:

• Unauthorized access

• Accidental loss

• Misuse or disclosure

Access to personal data is limited to employees, contractors, and partners who have a legitimate business need to know.

6. Your Legal Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction or updating of inaccurate or incomplete information

• Deletion: Request deletion of your data (subject to legal retention requirements such as tax laws)

• Objection: Object to the processing of your data for direct marketing purposes

Requests may be submitted using the contact details provided below.

7. Cookies

Shoplinka.com uses cookies to:

• Distinguish you from other users

• Improve website functionality and performance

• Enhance your browsing experience

You may configure your browser to refuse cookies. However, please note that disabling cookies may cause some parts of the platform to function incorrectly or become inaccessible.

8. Data Retention

We retain personal information only for as long as necessary to:

• Fulfil the purposes for which it was collected

• Meet legal, accounting, and reporting obligations

When personal data is no longer required, it is securely deleted or anonymised.

9. Contact Our Information Officer

If you have any questions about this Privacy Policy or wish to exercise your rights under POPIA, please contact our Information Officer:

Email: [email protected]
Physical Address: Gauteng, South Africa